Alpen Resort & Spa, Zermatt

I had a great stay at this hotel, especially because of the spacious rooms that offered a stunning view of the Matterhorn. The staff was incredibly friendly and accommodating, which really made my experience memorable. However, the dining options could use a bit of improvement, and while the location was good, it took some time to walk to the main attractions. Overall, it was good value for money.

I had a lovely stay at this hotel with a fantastic view of the Matterhorn. The rooms were spacious and clean, and the service was friendly, especially from Pablo at the reception. However, the dining options were a bit limited for vegetarians, which was a downside. Overall, it's a great location for skiing and exploring Zermatt, offering good value for money.

The hotel had spacious and clean rooms with stunning views of the Matterhorn, making it a great pick for families. The friendly and helpful staff truly made us feel at home. While the location was peaceful and perfect for unwinding after a day on the slopes, it wasn't super close to the main train station. Dining options, however, left something to be desired. Overall, it was a solid experience with good value for money.

I had a great stay overall! The hotel is in a perfect location, just a short walk from the station. The rooms were spacious with a stunning Matterhorn view, and the staff was consistently friendly and ready to help. However, the dining experience didn't quite live up to my expectations, and there were some challenges with the restaurant management. Still, I found the value for money to be quite decent.

The hotel is in a convenient location, just a quick walk from the Zermatt Train Station, making it easy to explore the area. The rooms are spacious and bright, offering amazing views of the mountains and valley. The staff was friendly and pleasant, but the service could be more responsive to complaints. The dining experience was somewhat lacking, as the dinner didn't meet four-star expectations. Overall, it offers great value for money, especially considering the stunning views and comfortable accommodations.

I had a mixed experience at the hotel. The rooms were clean and comfortable with great views, but they were slightly on the smaller side. The service varied; some staff were friendly, while others were less accommodating. The location was convenient for hiking, but it wasn't the best for getting to the main area. Overall, it offers good value for money, especially considering the included dining options.

I had a pleasant stay at the hotel, which was very well-maintained and clean. The upgrade I received at check-in was a nice touch, making my short visit enjoyable. However, the room itself was pretty average, and I wished the dining options were better. The service was friendly, but sometimes the responsiveness was lacking. Overall, it was a good experience given the price.

I had a lovely stay at the hotel which offers great views of the Matterhorn, and the proximity to the ski lifts and Zermatt's center is genuinely a plus. The rooms are spacious and comfortable, but I did notice they could use a bit of renovation, and it’s important to mention that the restrooms are not wheelchair accessible. The service was a mix—some staff were really helpful while others seemed a bit grumpy. Overall, I'd say it’s a pretty good value, but there are still areas for improvement.

The hotel has a decent location that is within walking distance to the Sunnega funivia and the center of Zermatt, making it convenient for skiing and enjoying the town. The rooms are spacious with great views, but the service lacks a bit of warmth and friendliness. Dining experience was enjoyable with a variety of offerings. However, the overall atmosphere felt somewhat outdated and could use improvements.

My stay at the hotel was quite enjoyable overall. The rooms were comfortably quiet, and I appreciated the spacious layout for our family. The staff was incredibly friendly and helpful, providing great assistance throughout our trip. However, the dining options could use some improvement as it was somewhat repetitive. The location was pretty convenient for skiing and exploring the area, but it lacked some charm for a four-star hotel.